Please read our policies before booking
Salon Etiquette
To prevent long wait and unnecessary stress for both clients and techs, please notify us in advance if you would like to add additional service(s) or enhancement(s) to your appointment that you think may require additional time (chrome, French, ombre, cat eye, nail art, etc). We will always try our best to accommodate you, but without advance notice, it is not guaranteed.
Grace Period
Because we take both appointments and walk-ins, and accommodate clients who add last minute services and enhancements, we could some time run behind schedule. We do our best to reach out to our clients with live updates on wait time to prevent long physical wait time in the salon. To help prevent other guests from waiting too long, please refer back to our salon etiquette.
Late Arrival Policy
Please arrive a few minutes before your scheduled appointment to use the restroom, choose color, order your beverage, and settle in. In the event that you are running late, we ask that you notify us as soon as possible, so that we can make arrangements to accommodate you. Again, we will always try our best to accommodate you, but without advance notice, it is not guaranteed.
Cancellation Policy
We kindly ask that you notify us as soon as possible if you must reschedule or cancel your appointment. In the event that you no show, you will receive a strike. After 3 strikes, you will be require to pay a $20 deposit to book future appointments.
Nail Repairs
Repairs must be booked within seven days of your appointment with the tech who did your nails prior to damage to avoid a fee. Repairs are subject to a small fee if booked outside of the seven days, with a different tech, or damage was caused on your behalf. We understand if you cannot make it to the salon within 7 days of nail damage, however, mention of damage must be documented and appointment must be booked within 7 days to avoid fee.
Refunds
Refund will not be given if...
-You don't like the color you picked
-You don't like the length of your nails after you have given your tech permission to trim them
-You don't like the shape of your nails because you changed your mind
-Your nails don't look exactly like your inspo photo(s)
However, if you are owed a refund, it will be credited back as salon credit. Good news is - your credit never expires! More good news - if you never want to come back, you can gift your credit to someone else!
At the end of the day, we enforce more policies than a typical nail salon because we are not a typical nail salon. We set standards to ensure a healthy and minimal stress environment for our clients and techs because everyone's time, money, and mental health is valuable.
By confirming your appointment via text, email, or over the phone with a salon associate, you are stating that you have read and agreed to all of Nail Hous's policies.
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Hi everyone!
My name is Jenny and I am the new owner of Nails & Spa by Bobbie, now renamed Nail Hous. We have quite the history - We opened our first salon on Scottsdale Rd and Indian School with huge success. A year later, our building was purchased by the Marriott, so we were forced to move. We ended up moving to Scottsdale Rd and Oak. I sold that salon in June 2025 and purchased Bobbie's a week later. This will be my third salon in Scottsdale and with your support, I'm hoping third time's a charm!